Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return;

1. Email our team at hello@solsparkl.com.au.

2. We will then email you a returns form. This will need to be filled out and sent back to our team with your return items. Returns that do not have a returns form attached will not be able to be processed. If you do not have access to a printer, please let us know so that we can accommodate your return request. 

3. Please send your return to the following address: 

Solsparkl Returns

PO Box 335 

Morayfield 4506

QLD Australia

4. Once we receive your return it will be processed as per the returns form information. 

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return/exchange question at hello@solsparkl.com.au

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@solsparkl.com.au